Online Forms Foster a Sense of Your Professionalism

With a MassageBuilder.com website, you can instruct your contact manager to send one or more different forms to your clients automatically. The filled out forms are then automatically linked to the proper contact file once the client has filled them out.

Intake Form

The Intake form collects pertinent health and medical history and links it to the contact file. This form can be sent out several days in advance of a new scheduled appointment. This gives a therapist the chance to research any specific conditions the client may have before the appointment.

Preference Form

The Preference form can be sent before the massage to poll a client on their ideal massage experience before they arrive. The preference form includes questions about specific to the massage and then about the massage environment (such as lighting and music preferences). This enables a therapist with the information they need to give that client the best massage possible specific to them!

Feedback Forms

There are special communication gaps inherent the massage field that Therapists need to be aware of so they can overcome them. One of the largest gaps is the feedback process. Massage customers consistently report giving poor feedback to a therapist after the massage. The largest two reasons given are 'not wanting to hurt my therapists feelings' and 'feeling awkward after being nude.' As a Therapist, the impact on your practice is huge because you will have less repeat business. With the average massage customer receiving seven massages per year, a lost client could cost you more than $1,200 in lost revenue over a three year period. The good news is that 69% of customers said they would respond honestly to an e-mail feedback form after the massage and be 73% would be more likely to give the Therapist another chance.